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Shipping & Returns

Shipping:
Prepaid & Add: All freight charges from Syracuse, NY.

3rd Party Billing Requests: ZIP Networks will make every effort to bill your freight carrier account. Sometimes, we are unable to comply with this request due to limitations based on carrier availability, weight, or other circumstances beyond our control. When this occurs, ZIP Networks will inform you of any associated costs subject to additional billing.

Returns:
Prior to returning, all returns must be pre-approved and issued a Return Material Authorization number. All returns must be shipped prepaid to ZIP Networks. Opened products, special orders, discontinued items, and items held more than 30 days are not returnable. Returnable items are subject to a restocking fee.

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